Proxera
Reputation & Review Management
Automated review sequences and GBP management that compound your star rating over time.
Automated review requests sent after every completed job, timed for when customers are most likely to respond. We manage your Google Business Profile, respond to reviews in English and Spanish, and surface the reputation data that shows which crews, services, and cities produce your best ratings.
What is included.
How it works.
Audit
We review your current GBP, existing reviews, and response history. We identify gaps and any outdated information.
Setup
We build the automated review sequence, connect it to your job-completion trigger, and optimize your GBP listing.
Respond
We monitor and respond to every review in English and Spanish within twenty-four hours.
Report
Monthly report on review volume, star rating trend, and which jobs and locations drive your best ratings.
Tested first on our own business.
Proxera's founders own GoPro Tub Refinishing in Houston, TX. This service ran there first, with their own money, before being offered to any client.
goprotubrefinishing.com →Common questions.
How do you get customers to leave reviews?+
We send a short SMS or email after the job is marked complete. The message links directly to your Google review page. Timing matters: customers who receive the request within two hours of job completion convert at three to four times the rate of those who receive it the next day.
What if we get a bad review?+
You get an alert within the hour. We draft a response for your approval or post a standard professional response based on rules you approve upfront. A well-handled one-star review often reads better to prospects than the bad review itself.
Do you respond in Spanish?+
Yes. Every review gets a response in the language the customer wrote in. If the review is in Spanish, the response is in Spanish. This matters in Houston where a bilingual profile outperforms a monolingual one.
Can you help recover a profile that has bad reviews?+
Yes. We audit what is there, respond professionally to everything, and run a review acquisition campaign. We cannot remove legitimate reviews but we can dilute them with volume over time.
Tell us about your business.
No commitment. We respond within one business day.